Create custom return policies
There are many moving pieces in ecommerce logistics – take control by creating custom policies to handle them all easily.
You get to decide how you want to handle final sale items, return window lengths, return request approvals, and more.
By countries or regions | By product types | By return reasons | By resolution types | By order tags
Control return destinations
With WeSupply, your operations team has total control over where your returned products end up. East Coast hub? West Coast 3PL? Canadian warehouse? No problem. Using Destinations, you can send products to distribution centers, repair centers, third-party vendors, and donation centers.
✅ Support team can overwrite final destination
✅ Automatically generate return labels specific to each product destination
✅ Save time and money on return handling
✅ Get products back in stock faster
Are you dropshipping or just simply work with multiple vendors that fulfill some of your special orders? Using our Intelligent Disposition functionality you can automatically return each product to the original dropshipping vendor and use WeSupply as the hub for all your dropshipping returns management.
✅ Work with unlimmited number of dropshippers
✅ Dropshippers can process only returns assigned to them
✅ Dropshipper specific return policy
✅ Charge return fees and restocking fees only for specific dropshippers
Return to Store
Make your stores a drop-off point for online returns — no boxes, labels, or contact required. With In-Store Returns, we connect your online and in-store systems to offer easy online return drop-offs at your nearby stores.Make your stores a drop-off point for online returns — no boxes, labels, or contact required. With In-Store Returns, we connect your online and in-store systems to offer easy online return drop-offs at your nearby stores.
✅ Get inventory back faster
✅ Save on shipping
✅ Instant refunds
✅ Drive foot traffic to your stores
Green Returns / Keep the Item
Reduce the cost and waste of unwanted returns and Refund your best customers without having to ship back an unwanted return — risk-free. Be honest with customers when an item can’t be resold and will contribute to landfill waste.
✅ Reduce unnecessary waste
✅ Save on return label costs
✅ Save on return processing time and cost
✅ Issue refunds faster
✅ Configurable for specific products only or based on return value
International Returns and Country Specific Rules
Want to use a different return address for different regions? Charge for returns shipping for specific countries, or just simply not allow for any returns, it’s all possible and configurable.
✅ Charge returns fees or restocking fees for specific countries
✅ Let your customer handle returns shipping cost with their preffered vendor
✅ Block returns for specific countries
✅ Personalized the return experience for each country
Automatically approve, reject, or flag returns and exchanges for manual review based on conditions you set. Have a complicated return policy? Not a problem, we can automate it.
Return with our negotiated rates or link your own accounts
If you already work with a shipping provider you love, bring them along. It’s easy to integrate with WeSupply. Want to return at the lowest rate possible? Get access to shipping providers at preferred rates.
Get started in only 15 minutes!